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At The IOM Tech Hub Ltd, we want you to have confidence when purchasing from us. All devices are supplied with the warranty stated on your sales invoice.
These warranty terms apply to the iOM Tech Hub warranty provided with your purchase. They do not replace or restrict any statutory rights you may have.
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1. Our warranty
Unless otherwise stated on your invoice, devices purchased from iOM Tech Hub are supplied with a 90-day warranty.
Where an extended warranty has been purchased, the applicable warranty period will be shown on your invoice.
Our warranty covers faults arising from defects in materials or workmanship during the applicable warranty period.
The warranty does not guarantee that a used device will remain in its original condition or that components subject to normal wear and tear will perform indefinitely. Used devices naturally experience wear and deterioration over time.
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2. What our warranty covers
Subject to these terms, we will assess and, where appropriate, repair a device where a fault is determined to have resulted from a defect in materials or workmanship.
Examples may include:
A device must be assessed by iOM Tech Hub before a warranty remedy is agreed.
Where a fault is covered, our preferred remedy will normally be repair.
Where repair is not reasonably possible, we may, at our discretion, offer a suitable replacement or other appropriate remedy, subject to availability and applicable consumer law.
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3. What is NOT covered by our warranty
Our warranty does not cover damage or faults resulting from:
Accidental damage
Including:
Liquid or moisture damage
Liquid damage is not covered by our warranty.
This applies regardless of whether the manufacturer originally described the device as water-resistant.
Water resistance can deteriorate through age, use, previous repairs and damage, and we cannot guarantee the integrity of water-resistant seals on used devices.
Normal wear and tear
Our warranty does not cover normal deterioration resulting from use, including:
Normal battery ageing is not, by itself, considered a warranty fault.
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4. Unauthorised repairs or modifications
Our warranty may be affected where a device has been:
Please contact us before arranging any repair elsewhere.
Where third-party work has been carried out, we may require evidence that the reported fault is unrelated to that work before considering a warranty claim.
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5. Battery warranty
Batteries are consumable components and naturally lose capacity through use and age.
A reduction in maximum battery capacity is therefore not normally considered a warranty fault.
Where a battery develops a separate manufacturing or hardware fault, it may be assessed under the warranty.
For used devices, the battery condition at the time of sale will be taken into account when assessing any battery-related claim.
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6. Warranty claims
If you experience a problem with your device, please contact us as soon as reasonably possible.
We may ask you to provide:
We may carry out diagnostic testing before determining whether a fault is covered.
A warranty claim is not automatically accepted simply because a device stops working during the warranty period.
The cause of the failure must be considered.
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7. Inspection and diagnosis
All warranty claims are subject to assessment.
If our assessment confirms a fault covered by our warranty, we will arrange an appropriate remedy.
If our assessment indicates that the problem has resulted from accidental damage, liquid damage, misuse, normal wear and tear, unauthorised repair or another exclusion in these terms, the claim may be declined.
Where a claim is declined, we will explain the reason.
If a device is found to have no fault, or the reported issue is caused by software, settings, user configuration or another matter outside our warranty, we may return the device without repair.
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8. Software and data
Our warranty covers hardware defects and does not generally cover:
Customers are responsible for maintaining appropriate backups of their data.
We cannot accept responsibility for loss of data during testing, repair, replacement or resetting of a device.
Before sending a device for service, customers should back up their data and remove any security locks where requested.
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9. Manufacturer warranties
Some devices may have a separate manufacturer’s warranty.
For example, Apple provides its own limited warranty for eligible Apple products.
A manufacturer’s warranty is separate from the iOM Tech Hub warranty and is governed by the manufacturer’s own terms and conditions.
Where a manufacturer’s warranty is available, we recommend that the customer contacts the manufacturer or an authorised service provider directly.
We do not control the manufacturer’s warranty and cannot guarantee that a manufacturer will accept a particular claim.
Customers should refer to the relevant manufacturer’s current warranty terms for details of any manufacturer’s warranty that may apply.
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10. Transfer of our warranty
The iOM Tech Hub warranty is provided exclusively to the original purchaser named on the sales invoice and is not transferable to another person or owner of the device without our prior written agreement.
If the device is subsequently sold, gifted or otherwise transferred to another person, the new owner does not acquire any rights under the iOM Tech Hub warranty.
This does not affect any separate manufacturer’s warranty that may apply to the device, which is governed by the manufacturer’s own terms and conditions.
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11. Repairs and replacement devices
Where a warranty repair is required, we will normally seek to repair the original device.
Where repair is not reasonably possible, we may offer a replacement device where appropriate and available.
A replacement may be:
Replacement availability may depend upon stock.
Where a replacement is provided as a permanent replacement for the original device, ownership of the original device will transfer to iOM Tech Hub.
Any data remaining on the original device may be erased during the replacement process.
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12. Warranty repairs and timescales
We will aim to deal with warranty claims as promptly as reasonably possible.
Repair times can vary depending on:
We cannot guarantee a specific repair timescale.
Where a warranty remedy is required, we will keep the customer informed where there are significant delays.
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13. Shipping and collection
Where a warranty claim is accepted, we will advise the customer how the device should be returned.
The device must be packaged appropriately to prevent damage during transportation.
We cannot accept responsibility for damage caused by inadequate packaging or for accessories that were not requested as part of the warranty assessment.
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14. Used and refurbished devices
Our devices may be previously used devices.
Where applicable, devices are described according to their condition at the time of sale.
Customers should therefore expect reasonable signs of previous use consistent with the condition and description advertised.
Our warranty does not provide protection against ordinary deterioration that would reasonably be expected from the age and previous use of a device.
However, the device must still meet the description given at the time of sale and applicable statutory requirements.
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15. No change-of-mind returns
Our warranty relates to faults and defects and does not constitute a change-of-mind returns policy.
Any statutory cancellation or return rights that may apply to a particular purchase are unaffected.
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16. Proof of purchase
A valid proof of purchase may be required before a warranty claim can be considered.
Our warranty applies only to the original purchaser named on the sales invoice and is not transferable to another person or owner of the device unless we expressly agree otherwise in writing.
The original sales invoice may be required to verify the applicable warranty period and the identity of the purchaser.
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The IOM Tech Hub Ltd reserves the right to update these terms from time to time. The terms applicable to a particular purchase are those provided to the customer at the time of purchase, subject to applicable law.
Last updated: 3 October 2026
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