Terms & Conditions
We offer a 90 day warranty as standard on our smartphones. Extended warranties are also available for up to 12 months. Please contact us for more details.
If a device is still covered by a manufacturers warranty (in full or partially) this will take precedence.
What is covered?
Faults typically covered by our warranty include:
What is not covered?
Faults or damage caused by dropping the device
Faults or damage caused by liquid
Faults or damage caused intentionally
Faults or damage caused by attempting to repair or adapt the device by yourself or a third party including jailbreaking and unlocking.
Faults or damage caused by a voltage spike
Faults or damage caused by the use of accessories
Faults or damage that may arise due to normal wear and tear – e.g scratches to touchscreen or Battery life
A warranty is not an insurance policy. If any fault has occurred as a result of misuse; accidental damage, deliberate damage or water damage, then the warranty will be void and we will contact you to confirm this.
If, in the unlikely event, your device no longer operates under normal use or service, due to defects in parts or workmanship, the warranty will cover the cost of parts and labour to repair your device. If the device is beyond repair then a replacement will be given in accordance with the specification of the handset returned.
We aim to repair or replace (where applicable) a return within a reasonable time, but this will vary depending on the availability of replacement parts or stock.
The warranty does not cover defects and/or damage that results from the following:
Normal wear and tear of the device or normal ageing of the equipment, including battery deterioration.
Any attempted repair, alteration or modification carried out by anyone other than a representative of The IOM Tech Hub Ltd.
Misuse, negligence or an accident no matter how caused.
Improper testing, operation, maintenance, installation, or any alteration or modification of the device.
This warranty will be void: a) if the serial number or warranty seal on the product is illegible, or has been defaced or removed; or, b) without the original proof of purchase.
There is no cover on any phones for water damage. This includes phones which were advertised as waterproof/water resistant when new. This is because the rubber seals/waterproofing degrades over time and as a result we cannot guarantee that a used phone's seal will still be intact.
There is no cover for power related issues. This is because these are commonly caused by a voltage spike as a consequence of unregulated power supplies such as non-genuine chargers or car chargers.
The warranty does not cover consequential or incidental damages, including (but not limited to) loss of use, loss of business, loss of data, loss of profits, any fees related to third party contracts, down-time and charges for time and/or effort.
Any third party attempt to repair the handset will invalidate any returns period or warranty in place. We strongly advise that any issue is reported to us in the first instance and we will be able to advise further.
What you must do:
Read our terms and conditions on this page carefully before contacting us or attempting to return a device.
Read our Returns policy and process.
All faults must be reported to us upon the discovery of any fault. Continuing to operate a device with a fault may cause the device to become irreparable. In this instance, we will not uphold a warranty repair or replacement.
The device must be returned to us on or before the date the warranty period expires. If the purchasing customer contacts us outside of this period, it will be deemed as out of warranty and not accepted. You are responsible for the handset until we accept delivery.
A device must be returned to us without any security measures (e.g, passwords, passcodes) in place which would prevent our repairer from completing a full assessment and/or factory reset. A device returned to us with a security measure in place will lead to unnecessary delays and could lead to the device falling out of the warranty period.
If removal of codes or passwords is not possible on the device, then we require this information to be sent to us immediately on request via message or email to firstname.lastname@example.org in order to fully process the return.
We also require that the following items are removed prior to the handset being returned:
We advise that backups of the phone’s data are taken at regular intervals. We do not, under any circumstances, provide any kind of guarantee for data loss and all returns will be factory reset and wiped.
The iOM Tech Hub Ltd. reserves the right to take such action as appropriate in the event that a breach occurs under the terms of this policy. If we choose not to exercise a right available to us under this policy, this does not constitute a waiver of our rights.
If any aspect of this policy is held invalid, void or unenforceable by a court or regulator, that term will be severable and will not affect the validity and enforceability of the remaining terms of this policy.
The purchaser may not transfer a warranty or any rights or obligations under it without our prior written consent. We may assign or transfer the warranty, or any rights or obligations under it, on reasonable notice to you.
The warranty period commences from the date of purchase and runs without delay from this period. Under no circumstances can a warranty be extended, delayed or renewed after purchase.
The warranty period does not restart should a repair take place or warranty replacement issued.
This policy is subject to review and change without prior notice.
Latest update: 23rd May 2020
We do not operate a ‘change of mind’ returns policy. Returns will only be processed if a fault covered by the companies warranty occurs within the stated warranty period, for the customer who purchased the device. This important information (date, warranty period, customer name, device identification number) will be stated on the purchaser’s invoice.
In the rare event that a device develops a fault that is covered by the terms of the companies warranty and is reported within the warranty period stated on the customer invoice, please follow the process below.
1. Ensure that the device is in exactly the same condition as it was when received and that it has not been damaged whilst in your care.
2. Please contact us to request a return.
3. If approved, backup all the data from your handset, then factory reset and wipe your handset
PLEASE ENSURE YOU REMOVE ANY SECURITY LOCKS – RETURNS WILL NOT BE PROCESSED IF YOUR DEVICE IS LOCKED
If our quality control process detects that the customer’s device has undergone any attempt of a third party repair, software modification, is no longer in the condition it was sold or has been damaged whilst in the customer’s care, the customer will not be eligible for a return, repair, refund or replacement option.
If the handset is not eligible for a repair or refund we will contact the customer to arrange a suitable date and time to return the device.
(Latest update: 8th November 2019)