Personal details disclosed by visitors to us will be treated confidentially to the best of our ability. These personal details will not be passed on to third parties.
In this policy we explain why our business uses your personal information. First and foremost, we use your information to be able to supply our products and services. In addition, we may also use your information for marketing purposes, so that we can offer you better and more relevant service.
We also explain the steps we take to ensure your information is secure.
Personal data that is processed
When you order from us the following personal data can be processed.
Personal data, is any information that can be used to identify you directly or indirectly. This is not personal data where the identity has been removed. We collect and processes your personal data when you engage with us directly online, by phone or email.
When you order with us we will collect your billing address, delivery address, email address and telephone numbers so that we can arrange payment with you, fulfil your order and keep you updated with the order status.
We record details about payments from you and other details of products and services you have purchased from us.
Purpose and lawful basis for processing your data.
We will only use your personal data when the law allows us to. We rely on the following lawful bases when processing your data:
where it is necessary to enter into a contract with you.
to process your order and the necessary payment
to deliver your products or services
to manage our relationship with you
to seek your feedback or undertake customer research
to improve our products and services
where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests
to maintain accounting records, for tax purposes and analysis of financial results, for internal and external audit purposes and for the purpose of seeking professional advice on legal or tax matters
for the purpose of bringing or defending a legal or insurance claim
Where required by law, we rely on consent as a legal basis for processing your personal data for electronic marketing communications.
You can ask us to stop sending you marketing messages at any time by email us on any marketing message sent to you or by contacting customer services at any time.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for a purpose that is unrelated, we will notify you and explain the legal basis which allows us to do so.
Protecting your data
We have in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to employees only who will only process your personal data in accordance with the above and are subject to a duty of confidentiality.
We have in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. If you are concerned about a potential breach of your data, contact our data protection officer.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for,
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.
In some circumstances you can ask us to delete your data.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
Request access to your personal data ("data subject access request"): You can request a copy of the personal data we hold about you and to check that we are processing it lawfully.
Request correction of your personal data: This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request deletion of your personal data: You can ask us to delete personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, if we have processed your information unlawfully or where we are required to erase your personal data to comply with Isle of Man law. Please note that we may not always be able to comply with your request to delete for specific legal reasons which will be notified to you, where applicable, at the time of your request.
Object to processing of your personal data :Where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data: You have have the right to ask us to suspend the processing of your personal data in the following situations: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data. We will provide to you, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to where we used the information to perform a contract with you or automated information which you initially provided consent for us to use.
Withdrawing of consent
Where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we will not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights above, please contact our Data Protection Officer.
You do not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a fee if your request is clearly unfounded, repetitive or excessive. In such circumstances, we may refuse to comply with your request.
We will need specific information from you to help us confirm your identity and ensure your right to access your personal data. This security measure is to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Timescale to respond
We will respond to all legitimate requests within 1 month unless your request is particularly complex or you have made a number of requests. In this case, it may take us longer to respond but we will notify and update you.