Technical Support

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Click on the link below for a step by step guide:

https://support.apple.com/en-us/HT201269

Make sure you have backed up your device and have your Apple ID and password to hand

1. Set up your iPhone or iPad  until you reach the screen titled "Apps & Data"
2. Tap "Move Data from Android" option
3. On your Android phone or tablet, open the Google Play Store and search for Move to iOS
4. Open the Move to iOS app 
5. Tap Install
6. Tap to accept the permissions request
7. Tap Open after it has installed
8. Tap Continue on both devices
9. Tap Agree and then Next on the Android phone or tablet
10. On your Android device, enter the 12-digit code displayed on the iPhone or iPad

After you enter the code, the Android device will connect with your iPhone or iPad over your Wi-Fi connection and determine what data will be transferred.

It will ask whether you want to transfer your Google Account info (so that you can quickly log in on your new Apple device), Select everything else you want to move over.

Your Android phone or tablet will transfer your selected data over to your iPhone or iPad and place the  content into the correct apps. The two devices will disconnect.

Once the transfer process is complete, tap on Continue Setting Up iPhone or Continue Setting Up iPad on your device and carry on setting up a new Apple ID or logging into your existing one.

Once the setup process is completed, you will then be prompted to log in to the accounts you transferred from your old Android device. 

If your iPhone is frozen and can't be restarted in the normal way try a 'hard reset' This varies depending on the model.

Another issue might be a recurring logo on start up. See the article below to remedy this.

https://www.mactip.net/fix-a-flashing-logo-on-an-iphone-or-ipad/

Device not charging? 

Check the lead and plug charge a different phone. 

Check the charger port for any obstructions such as debris or fluff.

Remove any debris with a needle or SIM pin and then try using the cable again. 

Some devices need at least 5 minutes on charge before the screen shows signs that the device is charging.

Battery & Performance

New iOS updates can throw the iPhone or iPad's battery calibration settings off, and it can take a few charge/recharge cycles to fix this. 

For example if your iPhone battery is going from 17% to 3% percent in a matter of minutes - it might need a battery calibration.

Apple recommends that each month, you should drain your iPhone or iPad's battery completely and then charge it up until it's full. This process, called calibration, helps your device to estimate the battery life more accurately. Calibrating your battery will also help you know when you need to charge the battery.

Battery Health. 

We use diagnostic software to check the battery of every device to ensure it is operating in the optimal capacity range.

80% - 100% is the optimal capacity range.

Maximising Battery Life.

Tips to maximise battery life:

1. Choose which apps you want to refresh in the background:

Go to Settings > General > Background App Refresh. 

2. Enable low power mode

3. Update to the latest operating system

4. Charge without a case - especially if you notice your device is hot

5. Look in your Battery Usage log (Settings > Battery) to see how much battery life your apps are using

6. Turn down screen brightness on your phone

7. Set your device to sleep after 30 seconds of inactivity.

Settings > Display & Brightness > Auto-Lock (if you've got an old version of iOS, you may see Settings > General > Auto-Lock instead)

8. Turn off Bluetooth when not needed.

9. Turn off Wifi. This will stop your phone from looking for Wi-Fi networks to join when not required.

10. Turn off vibrating: Settings > Sounds & Haptics and turn off both of the vibrate options

11. Turn down the volume on your phone

Support articles:

Maximising Battery Life & Lifespan:

https://www.apple.com/uk/batteries/maximizing-performance/

Understanding iPhone performance & its relation to your battery: 

https://support.apple.com/en-gb/HT208387